Return Policy

We have a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

Return Conditions

To be eligible for a return, the item must be in the same condition in which you received it: unused, unworn, with its tags attached, and in its original packaging. You must also provide a receipt or proof of purchase.

To initiate a return, you can contact us at tiendavirals@gmail.com.

Please note that returns must be sent to the following address:

Calle San Vicent 40

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package.

Items returned without first requesting a return will not be accepted.

If you have any questions about returns, please contact us at tiendavirals@gmail.com.

Damaged Items or Order Issues

Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you have received the wrong product. This will allow us to assess the issue and provide an appropriate solution.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods, such as food, flowers, or plants.

• Customized or made-to-order products.

• Personal care items, such as beauty products.

• Hazardous materials, flammable liquids, or gases.

We also do not accept returns of sale items or gift cards.

If you have any questions about a specific item, please feel free to contact us.

Exchanges

The fastest way to get the product you want is to return the item you currently have and, once your return is approved, place a separate order for the new item.

14-Day Right of Withdrawal (European Union)

Notwithstanding the above, if the goods are shipped