Terms of service
Terms and Conditions
OVERVIEW
Welcome to Lumena. The terms “we,” “our,” and “us” refer to Lumena. Lumena operates this store and the website www.Cuddlees.store, including all information, content, features, tools, products, and services to provide you with a personalized shopping experience (the “Services”). Lumena uses Shopify technology to provide these Services.
These Terms and Conditions, together with all policies referenced herein (the “Terms of Service” or the “Terms”), describe your rights and responsibilities when using the Services.
Please read these Terms of Service carefully, as they contain important information about your legal rights, including limitations of liability and disclaimers of warranties.
By accessing, browsing, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to them, you must not use our Services.
SECTION 1: ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are of legal age in your country or place of residence and that you have given your consent for any minors under your care to use the Services on devices that you own or control.
To use the Services, including accessing or browsing our online store or purchasing products or services, you may be required to provide certain information, such as your email address, billing address, payment method, and shipping address.
You represent and warrant that all information you provide is accurate, current, and complete, and that you have the right to provide such information.
You are solely responsible for maintaining the confidentiality of your account credentials and for all activities carried out through your account. You may not transfer, sell, or assign your account to another person.
SECTION 2: OUR PRODUCTS
We make every effort to display the colors, images, and descriptions of our products as accurately as possible. However, actual colors and appearance may vary depending on the device and screen settings used.
We do not guarantee that the appearance or quality of products purchased will be exactly the same as displayed in our online store.
Product descriptions may be modified at any time without prior notice. We reserve the right to discontinue any product or limit the quantities available to any person, region, or jurisdiction.
SECTION 3: ORDERS
When you place an order, you submit an offer to purchase. Lumena reserves the right to accept or reject any order at its sole discretion.
An order will only be considered accepted once Lumena has expressly confirmed its acceptance and payment has been successfully received.
We recommend carefully reviewing your order before submitting it, as it may not be possible to cancel it once accepted.
All purchases are subject exclusively to our Refund and Return Policy.
You represent that purchases are for personal or household use and not for resale or commercial export purposes.
SECTION 4: PRICES AND BILLING
Prices, discounts, and promotions may change without prior notice.
The applicable price will be the price in effect when the order is placed and will be reflected in the order confirmation email.
Unless expressly stated otherwise, prices do not include taxes, shipping fees, customs duties, or import charges.
You agree to provide current, complete, and accurate purchase and payment information and to keep it updated so that we can properly process your orders.
You also represent that:
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The payment information you provide is truthful and accurate.
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You are authorized to use the payment method provided.
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Your payment provider will honor the applicable charge.
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You will pay all applicable amounts, including taxes and shipping fees.
SECTION 5: SHIPPING AND DELIVERY
We are not responsible for delays caused by shipping carriers, customs authorities, or circumstances beyond our control.
Delivery times are estimates only and are not guaranteed.
Risk in the products transfers to the customer once the products have been delivered to the carrier.
SECTION 6: INTELLECTUAL PROPERTY
All content available through our Services, including trademarks, trade names, text, images, graphics, videos, audio, reviews, and website design, is the property of Lumena, its affiliates, or its licensors and is protected by intellectual property laws.
The Services are intended for personal, non-commercial use only.
You may not copy, reproduce, distribute, modify, publish, or exploit any content without prior written authorization.
All rights not expressly granted are reserved.
SECTION 7: OPTIONAL TOOLS
We may provide access to tools developed by third parties over which we have no control.
These tools are provided “as is” and “as available,” without any warranties.
Your use of such tools is entirely at your own risk.
SECTION 8: THIRD-PARTY LINKS
Our Services may contain links to third-party websites.
We are not responsible for the content, accuracy, or functionality of these websites.
Accessing and using third-party websites is at your own risk.
SECTION 9: RELATIONSHIP WITH SHOPIFY
Mandatory Note for Shopify Merchants
Lumena uses Shopify technology to provide the Services.
However, all sales are made directly between the customer and Lumena.
Shopify shall not be responsible for any damage, loss, or claim arising from purchases made through our store.
SECTION 10: PRIVACY POLICY
All personal information collected will be handled in accordance with our Privacy Policy.
Shopify may also process certain personal data to properly provide the Services.
SECTION 11: COMMENTS
Any suggestions, opinions, reviews, or content submitted by users may be used by us free of charge, worldwide, irrevocably, and without time limitation.
You represent that you have the right to publish such content and that it does not infringe upon the rights of any third party.
We reserve the right to remove any comments that we consider illegal, offensive, or inappropriate.
SECTION 12: ERRORS AND INACCURACIES
There may be typographical errors, inaccuracies, or omissions relating to prices, promotions, product availability, or product descriptions.
We reserve the right to correct such errors and cancel orders when necessary.
SECTION 13: PROHIBITED USES
You may not use the Services for:
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Illegal activities.
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Infringing intellectual property rights.
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Distributing viruses or malicious software.
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Sending spam.
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Impersonating others.
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Collecting other users’ personal information.
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Interfering with the operation or security of the website.
Violations of these conditions may result in the immediate suspension of access to the Services.
SECTION 14: TERMINATION
We may suspend or terminate your access to the Services at any time without prior notice if you violate these Terms.
SECTION 15: DISCLAIMER OF WARRANTIES
The Services and products are provided “as is” and “as available,” without express or implied warranties.
We do not guarantee that the website will operate uninterrupted, securely, or without errors.
SECTION 16: LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Lumena, Shopify, and their respective affiliates and collaborators shall not be liable for any direct or indirect damages, financial losses, loss of profits, loss of data, or any other harm arising from the use of the Services or products purchased.
SECTION 17: INDEMNIFICATION
You agree to indemnify and hold harmless Lumena, Shopify, and their affiliates and collaborators from any claim arising from your breach of these Terms or misuse of the Services.
SECTION 18: SEVERABILITY
If any provision is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
SECTION 19: ENTIRE AGREEMENT
These Terms constitute the entire agreement between the parties and supersede any prior agreements.
SECTION 20: ASSIGNMENT
You may not assign your rights or obligations without our prior written consent.
SECTION 21: GOVERNING LAW
These Terms shall be governed by the laws applicable to the jurisdiction in which Lumena is established, and the courts of that jurisdiction shall have jurisdiction.
SECTION 22: HEADINGS
Section headings are provided for informational purposes only and do not affect the interpretation of these Terms.
SECTION 23: CHANGES TO THE TERMS
We may update these Terms at any time by publishing the revised version on our website.
Your continued use of the Services following such changes constitutes acceptance of the revised Terms.
SECTION 24: CONTACT INFORMATION
If you have any questions about these Terms and Conditions, you can contact us at:
🏢 Lumena